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Attachment 1 Sample of Letter to Customer Explaining Refund Date Dear Customer Enclosed with this letter you will find a refund check from Minnesota Energy Resources. This refund is due to a pipeline refund of taxes collected as well as a true up of gas costs and was approved by the South Dakota Commission* Your refund was calculated based on your past 12 months of natural gas usage as a Minnesota Energy Resources customer and will differ from customer to customer. Interest has been added to...
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Music how to write a letter of complaint theysay the pen is mightier than the swordso if you've had a bad experience with acompany use your mightiest weapon to getsatisfaction you will need the name ofthe offending company's CEO and asuggested reparation step 1 address yourletter to the company's CEO hissecretary will likely forward it tocustomer service with a personal notesending your complaint to the top of thepile in fact research has found thatthis trick can triple your chances of asuccessful outcomestep 2 state the problem and include anybackup materials such as a sales receiptor any previous correspondence this willshow that you're a serious person whowill not be ignored until your complaintis resolved in addition to your addressand phone number include your emailaddress for a speedy response step 3state exactly what the company can do tokeep you as a customer whether it's arefund store credit or replacement ifall you do is complain chances are allyou'll get back by way of apology is aform letter include a reasonable date bywhich you expect to have a response twoweeks is fair this will reduce thechances your complaint will land insomeone's to do whenever pile step fourif you're a long time customer say soand even if you aren't it doesn't hurtto fudge a bit companies did not want tolose Laurel customersresearch shows that colorful words likeappalled stunned or shocked get betterresults than quieter ones like upsetjust don't use more than three of thesewords or you'll end up sounding hostilestep 5hint in a polite friendly way what willhappen is they don't make things up toyou for example say I am surprised thatno one has complained yet about yourcustomer service and the online reviewsI've read to imply that you might justadd a disgruntled account step 6keep your letter short and to the pointstudies show that after about a page or200 words people lose interesting andsympathy step 7don't forget to spellcheck your lettermisspellings make the reader perceiveyou as unintelligent which may make themnot take your complaint as seriouslystep 8 and by thanking the person inadvance for resolving the matterdid you know transportation serviceslike planes and trains receive the mostconsumer complaints according to asurvey of professional online complaintservices Music