Get the free Customer Letter VIDAS EBV VCA - Swissmedic

Customer Letter VISAS ABV AREA EGG ref. 30236 English version To the attention of the laboratory Manager To the attention of the Healthcare center Chairman To the attention of the Reactovigilance

We have received your complaint and have provided you with any and all information necessary to proceed with an investigation of these kits. The products purchased include the following: 1. A product (a) that is in compliance with a legal requirement; (b) that has been approved for import into your country; (c) with an expiration date of: (d) more than six months and (e) for more than 30 days unless the expiration date is: (f) more than six months and (g) for more than 30 days unless the expiration date and any required expiry date has already been indicated in our products' packages or packaging. We will work with you directly to determine the cause of violation and/or corrective measure to rectify the violation. 2. A product which is not in compliance with a legal requirement; (c) that has been cleared through the regulatory system and the FDA or other regulatory body; (d) in a package with an expiration date; (e) for more than six months and (f) for more than 30 days. We may, at our discretion, also supply a remedy to correct such product. In that case, you will be contacted directly to determine the type of remedy that will be necessary. Such remedy will be in accordance with the requirements of the applicable authorities for the product. You will only need to retain one of the three mentioned corrective measure products if they are all of them effective for you, as stated above. 3. A product (a) listed in our records as being out-of-compliance with the legal requirements for your country, but that actually has been cleared through the regulatory system and the FDA or other regulatory body; (c) in a package with an expiration date of: (d) more than six months and (e) for more than 30 days. We will work with you directly to determine the cause of violation and/or corrective measure that will be necessary. In that case, you will only need to retain one of the three mentioned remedy products if they are all of them effective for you, as stated above. 4.

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