Get the free Dealing with Difficult People - Housing Industry Association

DEALING WITH DIFFICULT PEOPLE OUTCOMES Identify potential sources of difficult people Resolve difficult situations professionally Control attitude in stressful situations Commit to applying guidelines

How to fill out dealing with difficult people

1. Understand their perspective: It is essential to try and understand the difficult person's point of view. This can help you empathize with their concerns and motivations, enabling you to find common ground.
2. Stay calm and composed: When dealing with difficult individuals, it's crucial to remain calm and composed. Losing your temper or responding with aggression may escalate the situation and make it more challenging to find a resolution.
3. Active listening: Actively listen to the difficult person, ensuring that you hear and acknowledge their concerns. Avoid interrupting or dismissing their viewpoints, as this can further aggravate the situation.
4. Choose your battles wisely: Not every disagreement or conflict is worth engaging in. Assess the significance of the issue and decide whether it's worth your time and energy. Sometimes, it's better to let minor issues slide to maintain a harmonious working or personal relationship.
5. Communicate assertively: Express your thoughts and feelings assertively but respectfully. Use "I" statements to focus on your perspective and avoid sounding accusatory. Effective communication can help diffuse tension and lead to more productive conversations.
6. Find common ground: Look for areas of agreement or shared objectives with the difficult person. Highlight these commonalities to build rapport and facilitate problem-solving.
7. Use active problem-solving techniques: Work together with the difficult person to find solutions instead of dwelling on the problem. Brainstorm ideas and evaluate them together, ensuring that everyone feels heard and involved in the decision-making process.
8. Set boundaries: Establish clear boundaries and communicate them to the difficult person. This can help manage their behavior and prevent further conflicts from arising. Be firm yet respectful when reinforcing these boundaries.
9. Seek support: If dealing with a particularly challenging person or situation, don't hesitate to reach out for support from others. Talk to a supervisor, mentor, or trusted friend who can offer guidance and perspective. Sometimes an outsider's viewpoint can be beneficial in finding resolution.
10. Practice self-care: Dealing with difficult people can be mentally and emotionally draining. It's important to prioritize self-care and engage in activities that rejuvenate you. This may include exercise, spending time with loved ones, pursuing hobbies, or seeking professional help if needed.

Who needs dealing with difficult people?

1. Managers and supervisors who encounter difficult employees or team members.
2. Customer service representatives who interact with challenging customers.
3. Individuals in leadership positions who must manage relationships with stakeholders.
4. Employees who work in team settings and encounter conflicting personalities.
5. Family members or friends who navigate challenging relationships or conflicts.
6. Any individual who wants to improve their conflict resolution skills and build better relationships with others.

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