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Www.ccsenet.org/assAsian Social Science. 7, No. 7; July 2011Key Performance Indicators (KPIs) in the Public Sector: A Study in Malaysia Zaherawati Bavaria (Corresponding author) Faculty of Administrative
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Step 1: Clearly define your objectives and goals.
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Step 2: Identify the key areas or processes that contribute to achieving those goals.
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Step 3: Determine the specific metrics that will measure the performance of those key areas.
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Step 4: Set targets or benchmarks for each metric based on your objectives.
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Step 5: Gather relevant data and track the performance of each metric regularly.
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Step 6: Analyze the data to gain insights into performance trends and identify areas for improvement.
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Step 7: Take action to address any performance gaps and refine your strategies if necessary.
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Step 8: Communicate the KPIs and performance results to stakeholders and ensure alignment with organizational objectives.

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Entrepreneurs and business owners can use KPIs to evaluate the overall performance and success of their ventures.
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Government agencies and non-profit organizations can benefit from using KPIs to measure their impact and effectiveness.
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Essentially, any individual or organization that wants to set goals, track progress, and make data-driven decisions can benefit from using KPIs.

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