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COLUMBUS METROPOLITAN LIBRARYRequest for Proposal Cloud based IT Service Management (ITSM) System Issue Date: April 30, 2018, RFP Number: CML #18010 Issued by Procurement Department 96 S. Grant Ave. Columbus,
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To fill out cloud-based IT service management, follow these steps:
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Identify your IT service management goals and objectives.
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Set up and configure the cloud-based IT service management platform according to your requirements.
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Create a catalog of IT services that will be provided through the cloud-based platform.
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Cloud-based IT service management is suitable for organizations that:
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- Have a distributed IT infrastructure with multiple locations
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- Have a remote workforce or employees working from different locations
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- Want to reduce IT costs and eliminate the need for on-premises infrastructure
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- Need a centralized platform for managing IT services and workflows
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- Want to ensure high availability and reliability of IT services
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- Require easy and secure access to IT service management functionalities from anywhere
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- Want to automate IT service management processes to improve productivity

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