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SSM Annual Report 2018
INFO 66Contents
SSM Committee23Word of the President4New Candidate for the56Committee
SSM Annual Meeting
Invitation to the
General Assembly7Income statement 20178Balance sheet
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How to fill out grievance policy and procedure
How to fill out grievance policy and procedure
01
Step 1: Read the grievance policy and procedure carefully to understand the requirements and process.
02
Step 2: Gather all the necessary documents and evidence related to the grievance.
03
Step 3: Identify the specific issue or concern that needs to be addressed in the grievance.
04
Step 4: Fill out the grievance form provided, ensuring all required fields are completed accurately.
05
Step 5: Clearly state the details of the grievance, including dates, events, and individuals involved.
06
Step 6: Attach supporting documents and evidence to strengthen the grievance.
07
Step 7: Sign and date the grievance form to acknowledge the accuracy of the information provided.
08
Step 8: Submit the completed grievance form and any supporting documents to the designated person or department responsible for handling grievances.
09
Step 9: Follow up on the grievance regularly to ensure it is being processed and addressed.
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Step 10: Keep a record of all communication and actions taken regarding the grievance for future reference.
Who needs grievance policy and procedure?
01
Grievance policies and procedures are needed by employees, customers, or any individual who wants to raise a formal complaint or express dissatisfaction with an organization, its employees, products, or services.
02
Organizations also need grievance policies and procedures to establish a fair and consistent way of addressing and resolving complaints or disputes internally.
03
It ensures that grievances are handled appropriately, providing a mechanism for individuals to voice their concerns and seek resolution.
04
Having a well-defined grievance policy and procedure is especially important for companies, institutions, or organizations that deal with a large number of employees, customers, or stakeholders.
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