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Student Employee Handbook Contents Libraries and Phone Numbers.2 Welcome.3 Personnel Issues45 Demeanor on the Job67 Discipline.8 Compensation.9 Customer Service Tips.1011 Student Evaluation Form.12
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01
Start by greeting the library customers with a smile and a friendly attitude.
02
Ask the customers how you can assist them and listen carefully to their needs.
03
Provide guidance and assistance in finding library materials, such as books, magazines, or research resources.
04
Help customers with checking out or returning library items using the library's computerized system.
05
Offer recommendations and suggestions based on customers' interests and needs.
06
Assist customers in using library equipment, such as computers, printers, or photocopiers.
07
Provide information on library programs, events, and services.
08
Handle customer inquiries, complaints, or concerns in a calm and professional manner.
09
Maintain a clean and organized library environment by shelving returned items and tidying up shelves.
10
Follow library policies and procedures to ensure smooth operations and customer satisfaction.

Who needs library customer service assistant?

01
Libraries of all types, including public libraries, academic libraries, and special libraries, require customer service assistants.
02
Individuals who visit libraries and need assistance in finding materials or using library services.
03
Students or researchers who require guidance in accessing and utilizing library resources for their academic or research purposes.
04
Community members who rely on libraries for access to books, information, and various educational programs.
05
People with limited knowledge or experience in using libraries who seek help in navigating the library's facilities and services.

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