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Customer Focus: Focus Group Questions PreWork Two weeks prior: update spreadsheet with focus group participant information. One week prior: Send focus group participants a unique survey link to the
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How to fill out customer focus focus group
How to fill out customer focus focus group
01
Determine the purpose of the focus group and what information you hope to gather.
02
Select a diverse group of customers who represent your target market.
03
Choose a location and time that is convenient for participants.
04
Develop a list of questions or topics to guide the discussion.
05
Facilitate the focus group by keeping the discussion on track and encouraging participation.
06
Take detailed notes or record the session for future reference.
07
Analyze the feedback and use it to make informed decisions to improve customer satisfaction.
Who needs customer focus focus group?
01
Businesses looking to gather feedback and insights from their customers.
02
Companies aiming to improve customer satisfaction and loyalty.
03
Organizations seeking to better understand their target market and consumer behavior.
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