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GRIEVANCE Reparation POLICY VERSION NO. 12 20222023CUSTOMER SERVICE SECTION SP & D WING HEAD OFFICE 112, J C ROAD BANGALORE 560002Page 1 of 24GRIEVANCE Reparation POLICY OF THE BANK FOR THE YEAR 202223

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How to fill out customer grievances redressal policy

01

Clearly define the purpose and scope of the customer grievances redressal policy.

02

Establish a designated process for customers to submit their grievances, such as a complaints form or hotline.

03

Assign responsible staff members to handle and investigate customer grievances in a timely manner.

04

Develop a system for tracking and documenting each customer grievance and its resolution.

05

Ensure regular review and revision of the policy to address any emerging trends or issues.

Who needs customer grievances redressal policy?

01

Any organization or company that deals with customers and wants to provide efficient and effective resolution to customer complaints and concerns.

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What is customer grievances redressal policy?

Customer grievances redressal policy is a set of procedures followed by a company to address and resolve complaints from customers.

Who is required to file customer grievances redressal policy?

All companies that deal with customers are required to have a customer grievances redressal policy in place.

How to fill out customer grievances redressal policy?

To fill out a customer grievances redressal policy, companies need to outline the steps and processes they will follow to address customer complaints effectively.

What is the purpose of customer grievances redressal policy?

The purpose of a customer grievances redressal policy is to ensure that customer complaints are handled promptly, fairly, and effectively to maintain customer satisfaction.

What information must be reported on customer grievances redressal policy?

Customer grievances redressal policy should include details about how complaints will be received, investigated, and resolved, as well as the timeline for resolution.

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