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This week's video is called to've got your back video because I think it quite nicely sums up what we do for lots of our customers already back in the office again today, and it's because I've actually got a meeting scheduled in about an hour's time it's the first meeting of books on a weekend for my entire life wait maybe possibly well as far as I can remember one thing I want to talk about this week is something we have in place called our KBR which is our queen b-roll essentially it's kind of what it sounds like it's its the fight or flight it's the captain going down with the ship if we have some awful allergy our KBR our queen bee role is support we absolutely live and die by the support service we provide to you to our customers if our support is crap then you and work with us, and therefore we wouldn't survive just like the queen bee and a hive support is our queen bee everybody works for the queen bee now what the PR means to us is that regardless of your job role whether it's a marketing position an accounts position I can't manager a support engineer a director whatever your position in the company if support needs a hand because we're short-staffed say projects holidays site visits throw in a bit of sickness in there as well as it's everybody's responsibility to get suck in now that doesn't mean we have non-technical people trying to fix technical issues because that's not going to solve anything but it does mean that say an Account Manager could help out answering the phone the marketing team could be delivering PCs to our customers or just somebody going to get some of our engineers some lunch and some drinks and keeping them fueled with coffee because that's kind of what happens in our industry you get stuck working on an issue your job responsibilities and your whole personality is there's a problem let's go fix if it's just anywhere that people can get involved just to help out the idea is that the support service must survive regardless of what else is going on in the business so if support needs help then everyone else must do whatever they need to get support working if there's a problem we fix it regardless of how long it takes whether we were meant to be home an hour ago or whether it's one o'clock in the morning we've got you we've got your back future Pete here just coming to you with a quick question I guess a bit of a loaded question for you this week in terms of do you think that your IT company has got your back it's something that I see when we go out to meet new customers and we of course we do audits and we just see the most horrendous things we see Network cabinets that are just stuffed full of network cables and it's so unorganized we go out and we see servers that have had incompatible hard disks have been forced in and fitted into the server that that shouldn't ever be fully supported and will not be supported by the manufacturer but still because they were cheap they were forced into the server and made to work...
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