I had a lot of difficulty paying. I put in my info and believed I was signed up but I was not - only registered. I had to put credit card info in again

To Whom It May Concern, I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond. I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.

Definitely works. Not sure if there is a way to make figures line up just a little better or have calculated fields, but definitely better than just using adobe acrobat

This was the best PDF editor site I have seen thus far! It was so smooth and easy to use, as well as had multiple options to easily save and transfer the document without needing to convert everything back and forth!

What do you like best?
The fact that I can immediately edit a document and fax it to the right person.
What do you dislike?
It's often difficult for the recipient to make the changes, or understand the steps to signing, initialing a document.
Recommendations to others considering the product:
Make sure you know the tasks that you do most of the time to ensure this is the right product
What problems are you solving with the product? What benefits have you realized?
None at this point

Swift and Polite Service Their response time was incredibly prompt and the quality of their assistance was impressive. Additionally, their staff www very kind throughout the interaction