Easy & fast customer service I realized that my account was still active-- and I was still being billed-- after leaving my last role. I reached out to the support team on the chat function and they quickly resolved the issue for me-- canceling the transaction right away.

I'm a layman when it comes to figuring out things. I'm a layman when it comes to figuring how do create things on the Internet. It's always cool when I can chat with someone who can figure out what I'm trying to do and have the patience, at least I think they have the patience when I'm going round and round with them on each step in getting my dilemma resolved. As before in chatting with someone at the chat desk, they have always been professional.

Student charged 115€ despite cancelling… Student charged 115€ despite cancelling free trial – very disappointed I am extremely disappointed with my experience on pdffiller. I had signed up for the free trial, made sure to cancel it before the end, and yet I was still charged €115.20 for a full annual subscription without my consent. I am a student, and this unexpected charge has pushed my bank account into overdraft, causing me financial stress. I never agreed to any paid subscription, and when I log into my account, it still shows as “free”, proving that I had cancelled on time. After checking Trustpilot, I realized that many other customers are facing the exact same issue — this seems to be a recurring problem. I have contacted customer support and sincerely hope they will resolve this quickly and refund me. But this situation is really unfair and unacceptable.