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Other names for the document:

Sample apology letter to customer for poor service
Apology letter to unsatisfied customer
Apology letter to client for delay in service
Customer service apology statements
Apology letter to customer for mistake
Restaurant apology letter for bad food
Sample letter of apology for delay
We apologize for the inconvenience letter

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Say sorry and express sincere regret. Be specific about what happened. Validate and relate to the customer's feelings. Show what steps your company will take to make sure the inconvenience won't happen again. Give your customer your contact information for extra measure.
Please accept my apologies. I'm sorry. I didn't mean to.. (I'm) sorry. I didn't realize the impact of… Please accept our deepest apologies for… Please accept my sincere apologies for… Please accept this as my formal apology for… Please allow me to apologize for… I would like to express my deep regrets for…
Write down what you are complaining about exactly. Include the necessary supporting factors such as your account of what happened, verbal exchanges, and even documents and records if applicable. Express what action you want taken in relation to the complaint that you have made. End in a positive and genial tone.
I would like to sincerely apologize for my behavior on (date). I am sorry for what I said to you during the meeting. I acted in a bad way and this was embarrassing to the entire organization. I acknowledge that I was wrong, and I promise this event will not happen again.