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It's makes working with PDF so easy. It does exactly what I need it to do with out the complications for using adobe pro. I am in real estate and this helps so much.
2016-10-24
PDF filler has been a life saver! So many times I have been required to fill out documents that most would typically print out, fill by hand, scan, and email back. PDF filler has allowed me to save time by being able to fill out the forms digitally, tremendously increasing my productivity and turn around time. All documents are neat and professional-looking, including my digital signature! Initially I was unsure about whether or not it was worth spending the money on PDF filler b/c I wasn't sure how often I would be using it, but now I would definitely say it's worth it! An absolute necessity for any business to have to get things filled out quickly and neatly!
2019-03-10
Pros:
+Has a send to sign feature
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-Layout is not intuitive and hard to learn, even for the computer literate
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I chose PDFfiller for my small company because for the same price as one user for Adobe's similar product, I can have 5 users for PDFfiller. It definitely has some limiting factors and can be frustrating but it's the best you can get for the price. Definitely worth the time to take the free trial and see how you like it.
2019-07-22
Cool az
Cool az, easy to nagigate, edit and save to your device. For the price, way better than Adobe who try to make you pay pay pay, have outrageously pricey monthly payments n bla bla bla. This is way more affordable
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Sonny
2024-05-21
This service is helpful for someone…
This service is helpful for someone with minimal knowledge of the Court system. I appreciate having it available.
2021-09-10
I had an issue with the platform that…
I had an issue with the platform that the customer services team resolved within a very short time. Very happy with the explanation and the overall outcome.
2021-08-28
Cancelled my subscription within the 30 Trial Period and was charged the following month. Had an online chat and they issued a refund with no questions asked. Good Business!
2020-10-29
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2020-08-10
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2020-06-23
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Contact Support
How do you measure one call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
How do you calculate resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is call resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
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