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See for yourself by reading reviews on the most popular resources:
at first it was a little frustrating and I am still having difficulty in put totals on one of the pages. How do i remove the 0, to replace my correct figure?
2015-08-21
The forms are extremely easy to work with. In fact, they are easier to work with than the ones provided on the web site for the Courts. There is not a form I've needed that was not available through this web page, which is a huge plus.
2016-03-15
You need some front end GUI. "What do you want to do?" "Create a brand new form from scratch?" "Make a PDF form fillable for your business?" etc.... I got the service and deleted my subscription only to play with it a little more and see the tiny, green side button that allows one to make the form fillable and then I realized this was a service I wanted. You are not demonstrating or advertising the best feature from the get-go.
2017-02-26
Really helps me with any random form that comes my way. I hated printing out, filling out by hand and scanning. This keeps it simple and discreet! Easy to get people to fill out forms, too.
2019-01-30
PDF Filler makes completing forms on line much easier. coloured boxes and messages to highlight where information needs to be inserted ensures nothing is missed out.
2019-09-11
CUSTOMER SERVICE THE WAY IT SHOULD BE!!
I was using pdfFiller to edit divorce documents I downloaded from the Court Clerks website. Being able to edit these documents was going to save me around $500 in attorney fees. When it was time to save and print I was directed to purchase the subscription. There are 2 options... you can pay for the whole year at once (paying $8 per month) or you can pay $20 per month and be billed each month. I accidentally authorized the whole year @$96 to be charged to my debit card. This was not my intention but I knew it was going to be such a hassle to get them to refund my money that had already cleared only to spend $20 with them. I contacted support thru the chat option anyway and found I was very wrong in my assumption. I was connected to Ray who in less than 5 minutes had refunded the difference of $76 back to my card and was inquiring if there was anything else I needed help with. This is how customer service should be and very rarely do I experience anyone who should bear the title of a customer service representative. THANK YOU RAY FOR YOUR HELP AND PDFFILLER FOR HIRING COMPETANT ENJOYABLE PEOPLE TO DEAL WITH YOUR CUSTOMERS.
2022-04-17
I wanted to merge multiple PDFs to…
I wanted to merge multiple PDFs to make a unique Journal. but BOOK BOLT didn't have that feature, I was disappointed.. Then I was watching a YouTube video and it mentioned this PDF editor.. I have created my unique Journal and I am ready to sell it on Amazon... Thank you so much. This is a money making software. Hats off to you ALL!!! Peace, Power and Success. David Star is Zodicus Prime..
2021-09-09
What do you like best?
It’s very user friendly and I can fine forms easily
What do you dislike?
I don’t dislike any thing , makes printing my insurance certificates a breeze
What problems are you solving with the product? What benefits have you realized?
Making insurance certificates
2020-08-30
PDFfiller is very customer focused. When I emailed them they responded immediately and followed up with me to assure my questions were answered. I would highly recommend this company.
2020-06-04
Customize Us Contact Resolution Feature
The Customize Us Contact Resolution feature offers users a streamlined way to manage customer inquiries effectively. This tool enhances communication and ensures that your team addresses issues promptly, improving overall customer satisfaction.
Key Features
Customizable workflows to suit your business needs
Real-time tracking of inquiries and resolutions
Comprehensive reporting on customer interactions
User-friendly interface for easy navigation
Integration capabilities with existing systems
Potential Use Cases and Benefits
Improve response time to customer queries
Enhance customer experience through personalized support
Optimize team efficiency with organized task management
Gain insights into customer behavior for better service
Increase customer retention with effective issue resolution
This feature solves your problem by providing a clear framework for handling customer inquiries. As a result, you can ensure that your customers feel heard and valued. You will also reduce the risk of miscommunication, leading to quicker resolutions and happier clients.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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