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The program is awesome. Spectacular. Your business practices are manipulative and shady. As much as I like the actual experience of using your website, the way you rope people in to pay for the privilege only AFTER they finish their documents is clearly intentional and very very suspect. For that reason I will never recommend this to anyone.
2017-09-02
The form I found on PDF filler was the closest to the form I needed. I had looked at other web sites but nothing matched my needs.PDF filler had the most appropriate form to suit my needs
2018-10-18
What do you like best?
Create and save editable PDFs in one secure spot. Getting verified signatures with a time stamp is great.
What do you dislike?
I do not dislike anything. If I had to pick my least favorite thing, I’d say that sharing documents via is not as straight forward from the website. I usually save a local copy and email from that to avoid confusion.
What problems are you solving with the product? What benefits have you realized?
Sending contracts for signatures to clients.
Create and save editable PDFs in one secure spot. Getting verified signatures with a time stamp is great.
What do you dislike?
I do not dislike anything. If I had to pick my least favorite thing, I’d say that sharing documents via is not as straight forward from the website. I usually save a local copy and email from that to avoid confusion.
What problems are you solving with the product? What benefits have you realized?
Sending contracts for signatures to clients.
2019-02-25
Payroll Manager needs whatever help she can get
it saves me time! I love it!
I can download any PDF and make it fillable!
it makes my job so much easier!
it makes W2-C's so easy!
it is sometimes confusing when saving a PDF.
2019-05-16
I am sorry…..I am having a hard time. It is completely my own fault. And that is because I am computer illiterate. So I am trying to learn this stuff for the first time completely on my own. I wish I had someone to point me in the right direction. I already tried to watch You Tube. But it didn’t quite help. I am a total newbie. Beyond a newbie even, I guess. So sad….
2023-08-15
I signed up for the $1 trial but did not want the 1 year subscription -- refunded in two days!
I signed up for the $1 trial but did not use it for whatever reason. I have adobe DCF but used PDF filler one time to check it out or whatever. In any case, one month later I get hit with the $102.10 one year subscription charge I didn't see coming. I call expecting to be on hold for two hours.. but .. no... about a few minutes on hold and they refunded the whole thing.. refund hit in two days. So, I believe they should be applauded for that. I'm sure some people love it and go for the subscription. But it's really nice to know they're actually honest and refund the money if you ask.
2023-07-18
Trustworthy
I urgently needed something to edit pdf and nothing else was working on library pc. I gave it a try, doesn't have all features I needed so I aksed for cancelling subscription which was DONE INSTANTLY! Very good support. Thank you, good luck for your bussines.
2022-03-18
Thank you, I am grateful!!!
This is such an amazing site / application. I have recently relocated to Puerto Rico from Philadelphia and I cannot be more appreciative in how much of a difference it has made upon me stumbling across this site.
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2021-11-12
Very helpful and insightful about the…
Very helpful and insightful about the documented material I was in search for and needed. Very well rounded amount of diverse material. Definitely will be a great and very useful tool when it comes to my business
2021-02-16
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What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
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