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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
I am just getting started. I am happy with the forms - only done one but in a panic- and you all came through. However, I signed up for the monthly plan and I got a bill saying the amount was $180 - the annual amount.How can I verify that I signed up and will be billed monthly at $15.00? I will be happy to do a survey in a month or two.
2017-02-12
What do you like best?
Love that you can type the form number or name and have access to it. Also love how easy it is to create your own fillable form.
What do you dislike?
I think it could be more user friendly in terms of navigating around the site, docs, templates, etc.
Recommendations to others considering the product:
Has everything you need for PDF forms.
What problems are you solving with the product? What benefits have you realized?
benefit to me is access to many forms instead of searching the internet or ordering the forms.
Love that you can type the form number or name and have access to it. Also love how easy it is to create your own fillable form.
What do you dislike?
I think it could be more user friendly in terms of navigating around the site, docs, templates, etc.
Recommendations to others considering the product:
Has everything you need for PDF forms.
What problems are you solving with the product? What benefits have you realized?
benefit to me is access to many forms instead of searching the internet or ordering the forms.
2019-11-05
Great software, some things are not intuitive
You can edit documents, replace text, add fillable fields, etc. Great for documents that are used often and just need a few details changed.
"Replace text" can be difficult to use. Also the process of saving a document is kind of clunky.
2019-10-08
For pdfiler
.......
It's available online and has app it is very simple to use
That most service I mean the premium most needed things has to be paid for
2022-12-19
pdfFiller is great so far
pdfFiller is great so far, but I would like a bit more comprehensive editing tools. For example better alignment options for fields, even spacing, more flexible sizing options, and maybe support for tables. Also, right-alignment of fields works on-screen, but always prints left-aligned. Other than that, the ease of use and clean interface are a pleasure to use.
2022-04-23
Outstanding customer service, communication and efficiency!! I highly recommend. They are one of the best, if the THE best company I've ever dealt with!
2022-02-02
I'm just learning how to use this really big program. It's been slow-going but I'm excited about all the ways this program will help my business and my clients.
2021-08-06
Großartiger Support
Jegliche Textelemente sind zu ändern, das Programm ist super einfach zu bedienen und hilft immer weiter
mir hat alles an dieser Software gefallen
2021-06-24
What do you like best?
I like that I can edit text and pdfFiller will try and match the font closely, and I also find the Erase function very valuable. The entire tool is easy to use and makes my life much easier.
What do you dislike?
I have not found any downsides to using pdfFiller :)
What problems are you solving with the product? What benefits have you realized?
I use pdfFiller to easily edit resumes in PDF format. It saves me tons of time, because I don't have to request .DOC versions or try to painfully convert PDFs into an easier to deal with format.
2020-08-26
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do you ensure first call resolution?
Ensure Quick Response Time. 60% of customers believe that one minute on hold is too long to wait to speak to customer service. Consider Live Chat. Offer Seamless Bot to Human Support. Focus on Customer Satisfaction. Keep tabs on FCR Success. Offer Multi Channel Fluidity.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
How can I improve my call flow?
Minimum On-Hold Times during Calls. Nobody likes being put on hold during calls. Efficient Call Flow Management. Call centers get a lot of calls. Happy Calling Agents. Proper CEM integration. Listening to the Customers.
What is first contact resolution?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
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