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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
Love it- so easy- wish there was a cheaper option for "stay at home moms" (could verify with a phone call) - since all I tend to use it for is school forms and household paperwork
2018-07-03
PDFfiller have made life very easy for me to do my Taxes, Printing, Faxing, PDFfiller made it so easy to send out very important paperwork. Everything is on this want site. Thank You.
2019-01-28
It was really easy to modify the text but it didn't allow for modifying the form itself. When I ran out of blocks (Employee Review Form), I couldn't add any lines to the bottom or even take away some of the "Reviewer comments" to give me space to add more lines for categories.
2019-02-11
Amazing! I was skeptical, at first, because I couldn't see how often I'd be using the service, but then -- WOW! What a luxury! PDFfiller pays for itself with convenience and ease of use, and the features seem limitless! Thanks!
2019-08-27
Works fine for my purposes (signing)
Works fine for my purposes (signing). Similar to Adobe Acrobat. 30 day trial then $10/month if you dont cancel.
2019-07-10
Quick to respond to email.
Quick to respond to email.Most of the time when you send an email, it goes out and either no response or very delayed response. NOT so with PDFiller, they responded to my question quickly and took care of the issue. I am very happy with the response as well as how efficient they were. We are signed up with them and will be a great customer of theirs.Peter
2019-03-04
Have used it to fill out two forms and was very pleased with the experience. The only problem I encountered was being unable to expand the circle. May be due to my not fully understanding the program's capabilities.
2022-11-21
I grew tired of waiting for my colleague to get around to fixing our PDFs. This program has made it quick and easy for me to accomplish what we really needed to help our clients! I am very pleased with how intuitive it has been.
2021-07-29
I apparently came to your website…
I apparently came to your website around a month ago for some reason. I do not remember why... But, for whatever reason, I signed up for a 30 day free trial and gave you my CC number. I rarely ever do something like this... either way, I noticed the charge on my debit card statement over the weekend and this morning addressed it with Thomas from Customer Service. I was a little frustrated by it, he calmly read my chat message and assured me he would take care of it. Within minutes I received an email cancelling the subscription and refunding my money. Thomas was curteous, professional, quick, and thorough. This is the kind of customer service I WISH all companies had. Especially technical type companies where you rarely get to speak with a human or a person that you can understand. Thank you for hiring people like Thomas. Thank you for your customer service policies. If ever, I need a service like this, it will be yours.
2020-09-14
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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