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I have no interest in being on a webinar now or at any time in the near or distant future. Please stop insisting and asking me . The answer is NO to webinars.
2018-02-16
this site is awesome
this site is awesome, ive seen a lot of programs and sites like this but none compare in quality and non are as user friendly! will recommend this site to anyone working with PDF files!!
2019-07-27
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The ability to get a signed work authorization within minutes of sending to the client.
There's nothing I don't like about this software.
2019-09-18
Very useful!
Always available when I have to fill out forms like MD or Dental offices. Was very useful during school.
Ease of use. Always there when I need it.
None. I can't find any cons. I have used PDF filler a LOT.
2019-06-05
It is an excellent experience with…
It is an excellent experience with pdFiller. I was attended to by an experienced customer advisor. The service I received is beyond my expectation. Please I will recommend pdFiller for your needs
2021-07-27
30 Day Free Trial is wonderful. Has all the forms, information, etc to prepare your taxes and file them electronically. Excellent Website. Excellent Brand.
2021-04-02
@KARA is the BEST!!
@KARA is the BEST!!! She my our chat simple and easy. Reassured me as a customer. and didn’t embarrass me for cancelling due to my circumstances. Thank you thank you thank you Kara!!!!!!
2021-02-17
Love how easy it is to navigate and how I can auto...
Love how easy it is to navigate and how I can auto fill any areas that I need to write in again. It's very practical and I will be recommending it to anyone, especially because i can access legal documents so easily!
2020-06-07
Student charged 115€ despite cancelling…
Student charged 115€ despite cancelling free trial – very disappointed
I am extremely disappointed with my experience on pdffiller. I had signed up for the free trial, made sure to cancel it before the end, and yet I was still charged €115.20 for a full annual subscription without my consent.
I am a student, and this unexpected charge has pushed my bank account into overdraft, causing me financial stress. I never agreed to any paid subscription, and when I log into my account, it still shows as “free”, proving that I had cancelled on time.
After checking Trustpilot, I realized that many other customers are facing the exact same issue — this seems to be a recurring problem.
I have contacted customer support and sincerely hope they will resolve this quickly and refund me. But this situation is really unfair and unacceptable.
2025-06-17
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What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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