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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
Filler is very good but need to upgrade with some more features like filling the gaps in a form on the same line, deleting the existing print and modify, etc.,
2014-07-08
My life is so much easier with PDF…
My life is so much easier with PDF filler. I can instantly complete any paperwork I have. I was able to figure out how to use it without reading any instructions at all. Even better, I am saving cost and waste of printer and paper.
2020-03-27
PDFFiller
I liked being able to create customizable fillable forms for our company. Overall, it is easy to use and responsive. PDF filler is great for a digital signature and saves your previous signature for efficiency.
the customizable form feature sometimes lagged and caused minor issues.
2022-12-13
good
good lllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll
2022-01-26
I converted my word file to PDF file
I converted my word file to PDF file. Excellent!
The program is designed very well.
Thank you very much for this free gift.
2022-01-10
What do you like best?
pdfFiller is an excellent product at a great price. The 5-user shareable version is only $15 a month. That is the total for all 5-=users. They also have exceptional support, though you rarely need it. It also gets new features often, such as an inexpensive library of 80,000+ legal and tax forms. Michael Block CPA mblock@blocktax.com
What do you dislike?
The fax option is $10 a month. It should be $5. However, a $3 third-party fax add-on works with it
What problems are you solving with the product? What benefits have you realized?
We fill out many forms quickly, which would be very time-consuming.
2021-08-16
pdf Filler is surprisingly worth the investment
pdf Filler is surprisingly worth the investment. I don't have a PDF application on my computer, so having one online that I can easily use to view, fill, and send documents has been a huge help for work and personal use.
2020-05-28
It works well in that you can fill out the form, but it would be great if you could move the text box once you've started. I was unable to do that and had to start over in some cases because alignment was off.
2020-05-15
I would love to attend a webinar eventually, but time right now does not allow it. I have been extremely pleased with pdfFiller and recommend it to everyone I know who has to fill out a lot of forms.
Maybe slower than hand writing , but legible which is extremely important. My biggest issue is somehow I have two accounts with other documents saved and do not know how to merge them. That was my problem not realizing i had an account already. Thank yall so much!!!
2025-05-03
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do you calculate resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
How do I track my first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
How do I find the first call resolution?
Find common issues for delayed resolution. Use segmentation to filter common issues. Take more off of a customer's plate. Measure FCR performance. Avoid transfers as much as possible. Use FCR to improve your overall customer satisfaction. Be in it for the long-haul.
How do you get the first call resolution?
Ensure Quick Response Time. 60% of customers believe that one minute on hold is too long to wait to speak to customer service. Consider Live Chat. Offer Seamless Bot to Human Support. Focus on Customer Satisfaction. Keep tabs on FCR Success. Offer Multi Channel Fluidity.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
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