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at first it was a little frustrating and I am still having difficulty in put totals on one of the pages. How do i remove the 0, to replace my correct figure?
2015-08-21
For a new customer who has only used this program for a short time, It's a bit confusing to find all the necessary information. I am learning, but it's taken some navigation, and I haven't used the help line, because I don't even know the right questions to ask.
2018-07-23
Review
Great!
I have only used it at the beginning of the year to do my 1099s. It gave me exactly what i needed!
I really do not have anything negative to say about it. I like it. No cons!
2019-05-16
Product Easy to Use, great quality
Helpful when filling out forms to easily complete documents. I can even use instead of another product for client signing contracts. Excited for this feature
2017-11-14
He tenido una buena experiencia, pero lo único a mejorar que al realizar cualquier modificación queden alineados al texto, ya que al guardar el documento se pierde.
2024-05-05
Accounting
I have been very frustrated in trying to create our 1099s for 2022 in pdfFiller. I began a chat with "Kara" and she was wonderful and very patient walking me through the different steps to create a template. She also sent me a video as a tutorial. Very helpful. Very good experience and removed my frustration. Thank you.
2023-01-26
User Friendly and Effective Audit Trail
Found it very user friendly when using it to get signatures. The audit trail is also simple and understandable in terms of tracking.
2021-10-18
Nice service
Nice service, but would like a little more friendly option to save to computer without having to go through all the extra verification security steps.
2020-11-02
I was able to find any form that I…
I was able to find any form that I needed to fill out. PdFiller was instrumental in helping me fill out additional tax forms needed to file my taxes. All the forms were there already! There's even away to have your documents sent/mailed to the intended party! I wish there was a way I could have a subscription for a much lower amount that's based on my usage. Right now the price point is decent for a person that uses it frequently like multiple times a day.
2025-07-01
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Contact Support
How is first call resolution measured?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is FCR in ITIL?
First call resolution (sometimes called “first contact resolution” or FCR) is an industry recognized metric for the performance of the Service Desk. Analysts are measured on their ability to restore service to a user and close an incident during the first call or contact.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What does first contact resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
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