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Love it. It's the BEST thing that has happened for my business! PDF Filler has allowed my company to go almost completely paperless. Thanks PDF Filler.
2014-12-05
This is a great program. It saves a lot of time and is easy to use. I would like to thank the developers for their time and effort in making such a useful product.
2015-10-04
So far so good. One change I would like to see, when I insert check marks and x's on a specific row, they come out unaligned. WOuld be nice if they were all aligned
2019-11-11
Very helpful!!
Having this product on my day by day is being great. I convert a lot of documents from pdf to Word to review and compare documents. This make my work easier.
Convert documents from pdf to word, very easy!!
I would love to compare documents directly in the program, and not have to convert it to Word before it.
2019-05-28
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I love this product, it is readily available on the internet can work a handful of pages to correction without downloading this software.
Cant think of many cons it works best for me to do my general corrections, might not have detailed features for a professional editor, but definitely works for me.
2018-10-16
This application solved my work!
I am constantly receiving email with PDF attachments which I must review immediately and in many cases merit that I fill or edit them, for which I had to download the mail file and manipulate it to send it again. Well that I finish since discovering this extension for my mail, through it I open and edit online from my mail the file received. This speeds up the tasks.
The only thing I should mention is that being an online job, the Internet connection must be constant and efficient so that the work flows quickly.
2018-05-01
I've been using PDFfiller regularly for over 2 years now, and it works wonderfully. I'm able to upload documents, add fillable lines, and get electronic signatures seamlessly. Customer service is also great - prompt and friendly in attending to any questions or issues. Makes running my business that much easier.
2022-05-05
Definitely recommend!!
Pdf filler was easy to use and it has endless things you can fill. I have not come across anything else like it. The team and customer service is top notch, quick, friendly and helpful!
2020-10-25
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PDFFiller makes it easy for me to sign documents, as well as send them to others for their signatures. We use it regularly and they make creating legally recognized documents simple.
2024-12-12
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Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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