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So far PDFfiller has been extremely easy to use and very useful! I previously used another program to convert and to edit PDF documents. Although it was also easy to use, this one is much easier and has way more options.
2016-03-23
This has been a lifesaver!!! I have been able to download all the forms that I have needed and PDF filler has worked with every single one of them. I really cannot give it another praise!
2018-09-03
I was very pleased with the user friendly nature of PDFfiller. I had a situation where a documented needed to be sent ASAP, and everything went precisely as planned without minimal effort.
2018-12-20
Highly Recommended
Excellent experience. It saves me a great deal of time. Cost effective.
The software is very easy to use. A real timesaver.
Sometimes it is a little slow in saving/processing various functions.
2019-01-21
I am very happy with the software, Its nice
i like the fact that they have a good customer support that is really helpful. My mail was replied within few minutes and my issue was resolved.
i dont really have a major problem with the PDFfiller, my only compliant is that I had no option but to subscribe to it without the option of a free trail
2018-06-26
great website
great website. I am really glad I found it. one only thing, I couldn't find where I can type vertical, from bottom to top. like sideways typing. besides that its great.
2022-07-26
Hello I was satisfied with me using…
Hello I was satisfied with me using pdffiller, it was clean and neat. May be you can improve the applicationn of signatures make it more friendly
2021-05-17
I used the pdfFiller product and it…
I used the pdfFiller product and it worked great. Later there was some miscommunication about payment. In less than an hour the matter was corrected.Very good group.Paul
2021-02-25
The features are unmatched and the customer service has been outstanding! Anytime I have requested online support, I have received immediate and very detailed attention to help guide me through any feature, tutorial, description even with the ability to share templates or files and have customer support advise on any possible questions. This is what we've been looking for for all of our fillable forms and for obtaining e-signatures and it's at the best price point for businesses! Very excited to learn and use more of the features with PDFfiller!
2020-04-27
Shape Contact Resolution Feature
The Shape Contact Resolution feature helps you manage and resolve customer inquiries efficiently. With this tool, you can streamline your communication process and ensure that your customers receive timely responses.
Key Features
Centralized messaging platform for all customer inquiries
Automated routing to the right team or agent
Real-time tracking of inquiry status
Comprehensive reporting and analytics
Customizable response templates to save time
Potential Use Cases and Benefits
Enhance customer satisfaction through quick resolutions
Improve team productivity by reducing response time
Gain insights into customer trends with detailed reports
Foster better communication between departments
Maintain consistent contact with customers across various channels
This feature addresses common challenges, such as missed inquiries and lengthy response times. By using Shape Contact Resolution, you can enhance your customer service, ensuring that no inquiry falls through the cracks. Your team will spend less time managing messages and more time helping customers, leading to increased loyalty and satisfaction.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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