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It was very good and worked very well. However, overpriced. I did not like that I could not switch to a different sign on option after purchase and that if I terminate the agreement, you delete access to files instead of offering a transition courtesy print/save/view.
2016-05-01
Excellent service and customer service! Disappointed however that the maximum number of pages allowable is 150. I'm working with much larger documents. The rest is great though.
2017-03-25
The platform is very good, it fulfills exactly what it promises, it is even compatible with the NVDA screen reader for people with visual limitations. Unfortunately there is no language version in PT-BR, and in some tool icons the NVDA screen reader does not read.
2018-12-17
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I love that all of my documents are readily accessible in one location. I can create templates and all of my documents look professional. I am very satisfied.
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PDF filler is a very useful tool. PDF filler has reduced the amount of time it takes our company to draft a residental lease. This allows additional time that can be spent on other tasks, making our office more efficent.
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I have been able to complete productivity using PDFfiller. I am able to draft leases in less time making the wait for our clients shorter. I am able to access my documents wherever I am. We spend less time drafting leases and other documents allowing more time to be spent on other tasks.
I love that all of my documents are readily accessible in one location. I can create templates and all of my documents look professional. I am very satisfied.
What do you dislike?
I have no complaints. I am pleased with PDFfiller. Our office is more efficent because of it. We would recommend the product to other businesss considering it.
Recommendations to others considering the product:
PDF filler is a very useful tool. PDF filler has reduced the amount of time it takes our company to draft a residental lease. This allows additional time that can be spent on other tasks, making our office more efficent.
What problems are you solving with the product? What benefits have you realized?
I have been able to complete productivity using PDFfiller. I am able to draft leases in less time making the wait for our clients shorter. I am able to access my documents wherever I am. We spend less time drafting leases and other documents allowing more time to be spent on other tasks.
2019-05-28
it is very easy to use
it is very easy to use, it has very clear tool box, however i haven't used it for very long. but this far i am completely satisfied. but i will always give 1 star left because i know there is always a room for improvisation
2022-04-20
I'd be interested in a WEBnar but I'm a disabled WWII VET and can't drive anymore! Youve made my computer operations easier for an old man!, Thanks, Bob Reynolds (ROBERT)
2022-04-13
I always have pdf tools and faxing…
I always have pdf tools and faxing capability at my fingertips... With a Scanner at home and access to this site I am able to handle any need me or my family have for communicating documents of all types...
2021-09-20
WORKS GOOD LITTLE DIFFICULT TO USE WEN…
WORKS GOOD LITTLE DIFFICULT TO USE WEN TRYING TO COMPLETE DOCS WITHIN SETTINGS BUT ITS NOT BAD I DO LOVE THE FEATURES THAT ARE AVAILABLE...
2020-10-15
I really appreciate the timely response from the support team in handling my cancelation. They were very professional and was very helpful throughout the process. Thank You, So Much!
2020-07-17
Structure Contact Resolution Feature
The Structure Contact Resolution feature simplifies how you manage customer interactions. This tool ensures that all customer inquiries are handled smoothly and efficiently. You can enhance customer satisfaction while reducing response times.
Key Features
Automated contact tracking
Seamless integration with existing systems
Real-time updates for enhanced communication
Customizable workflows to suit your needs
Intuitive dashboard for easy access to data
Potential Use Cases and Benefits
Streamline customer service operations for quicker responses
Improve team collaboration with shared access to customer data
Enable effective follow-ups with automated reminders
Analyze customer interactions to identify areas for improvement
Enhance customer loyalty through consistent communication
By implementing the Structure Contact Resolution feature, you can address common challenges in customer service. It helps you manage inquiries more effectively, minimizes confusion, and fosters a clear line of communication. Your team can focus on what matters most—building strong relationships with customers.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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