So far so good. I don't particularly like receiving notification of pricing terms after I've done the work of filling in the form(s). You should present pricing up front. Otherwise, I appreciate the service you're providing.

Customer support was top notch. They resolved my print issues with my form. The reason I did not give it 5 stars and would not recommend is that I Googled for a form to fill out for a US Passport. I didn't expect to find one i could fill in on line. What was not apparent was that ONLY AFTER SPENDING 30 MINUTES FILLING OUT THE FORM did I find out I had to pay $20 to print, save, fax, email or share the form. Customer service was great, but did not want to sign up for a monthly pdf service or pay $20 for 1 form.

I have had no formal training however it seems very easy and user friendly, however it does not able have all of the facilities that we require. But a good program overall.

But the important thing is they indicate that it is free to use online, but they demand that we subscribe to make a charge, then we do not have the link to cancel

It works. After dealing with another program for five years, that suddenly became dysfunctional as they upgraded, we are happy to have landed into your world.