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To Whom It May Concern, I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond. I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.
Jessica N
I enjoy the forms you can search and fill out and all of options you have to mail out the forms. The site just needs to be a little bit more easy and user friendly in regards to filling out forms and form searches
Cher
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I love PDFfiller. I really have no gripes with the system and it has helped our company immensely.
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Administrator in Transportation/Trucking/Railroad
I never leave reviews, but Elisa from the 'chat' help was so helpful that I am leaving a review!!! I usually avoid chat help on websites, but Im glad I stumbled upon Elisa. Truly helpful and very efficent. Just became a happy customer
roy k
Because of distance learning, I am sending assignments... Because of distance learning, I am sending assignments to my GED students, and then send back the answers for them to self-grade. This allows me to fill in the assignment and send it back effortlessly!
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ease of subbitting It can be a little confusing and I thought my docs from previous years were saved so they would populate but they didn't but I like the ease of submitting the forms to the IRS.
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