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To Whom It May Concern,
I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond.
I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.
INVALUABLE
PDF filler gives me the ability to edit pdf documents quickly and easily, which is a necessary function of doing business electronically.
I would like to become more familiar…
I would like to become more familiar with the PDF-filler tools before I provide a final Review but up to now I am happy with the program
Thanks
Chuck
This website is awesome for any pdf…
This website is awesome for any pdf files that need to be edited. I had a few problems along the way but once you figure it out and get use to it, its a breeze.
I'm not sure how I stumbled upon your program, but I'm glad that I did! It is fairly intuitive, and I've been able to get started, getting documents done, without studying the help guide. So far it exceeds my expectations,
Great
Well, I started with another type of editor on a free trial, got my card info, then it would not let me have my document. So got the pdfFiller and fantastic. Most easily understood no issues. Thanks for a great product.
Pdf filler is a company with a ton of integrity and cares about its clients
Pdf filler is a really great company that has great morals. I signed up for the free trial and forgot to cancel before it auto renewed for 1 year. With Covid impacting my commission based business, spending 120 dollars for pdf software is not something I can afford at this time. The customer service rep Rachel not only refunded my purchase, but did it very quickly and professionally. Obviously I forgot to cancel and this company could of held my feet to the fire as it was my fault that I did not cancel the auto renewal that I agreed to and left my Google pay account for. However they did not do that. I will absolutely 💯 use pdf filler again in the future if the need should arise and would recommend it to anyone that needs to edit a pdf file in the future!
I apparently came to your website…
I apparently came to your website around a month ago for some reason. I do not remember why... But, for whatever reason, I signed up for a 30 day free trial and gave you my CC number. I rarely ever do something like this... either way, I noticed the charge on my debit card statement over the weekend and this morning addressed it with Thomas from Customer Service. I was a little frustrated by it, he calmly read my chat message and assured me he would take care of it. Within minutes I received an email cancelling the subscription and refunding my money. Thomas was curteous, professional, quick, and thorough. This is the kind of customer service I WISH all companies had. Especially technical type companies where you rarely get to speak with a human or a person that you can understand. Thank you for hiring people like Thomas. Thank you for your customer service policies. If ever, I need a service like this, it will be yours.
I signed up originally to utilise this service. Whilst I did not wish to continue with the service (just wouldnt need it again) I did struggle to cancel the service. I sent an email outlining my issue and got the quickest response back and my account fixed and funds returned. Great service if you do require all the time. Easy to use. Highly recommend.