The service is great and has come in handy in ways I had not expected. However, you lose 2 stars for my initial experience of first being asked to to pay, by a pop-up, to see a form that was submitted and then after paying being told by another pop-up that I need to upgrade to a more expensive plan. The first pop-up should have presented the correct plan. Felt a little like a bait and switch. But I gave you back one star due to the fact that support was able to fix the problem, quickly.

The questionnaire asks applicant to send proof of income and supporting documents for all expenses. I do not know how to send these and hope I'll hear from someone about how to do this.

It is a little difficult to figure out how to load an existing form with the saved name. I also had to Google how to enlarge the font. Most of the help directions are outdated, but I did finally figure it out after a lot of wasted time. I DO like the program in general and love being able to convert and save in a different format.