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How do I upload documents to Asuncion?
1 Print, fill out and sign the Affidavit & Proof of Loss Statement. 2 Photos copy your valid photo ID and handwrite your Claim ID number on the paper. 3 Fax both documents to 1-866-306-2268. Visit us online at phoneclaim.com/metro or call Asuncion at 1-866-862-3397 for questions regarding the claims process.
How do I use the Asuncion Protection Plan?
Save your receipt. Tell us about your product. Start a claim. Take action if a failure happens. Track an open claim. Get next steps for your claim. Manage your protection. View products, coverage, & claims.
How does Asuncion Protection Plan Work?
A typical protection plan covers repair of a product or the replacement of a product with a new or refurbished product of like kind and quality, or we may issue you a gift card or check for the purchase price paid of failed product, including taxes (if applicable), as indicated on your sales receipt.
How do I make a claim on Asuncion?
To file a claim, click here and select your carrier. Be sure to have the make and model of your device available, and have a method of payment for your deductible on hand. After you submit your claim, you should receive an email with tracking and shipping information.
How do I use Amazon canopy protection plan?
Simply add a Canopy Protection Plan to your shopping cart. You'll receive an email confirming your purchase which contains your terms and conditions. Save a copy for your records. Note: To allow for delivery time of the product, your plan will be automatically extended two weeks.
Why do I have to fill out an affidavit for Asuncion?
An affidavit is a form that allows you to provide additional information required to process your claim. Affidavits are sometimes used to prevent possible fraudulent activity on your account and ensure that only authorized users on the account are able to file a claim.
What happens if I don't return my damaged phone to Asuncion?
Simple. Be honest and return the damaged phone to Asuncion, or they will charge you a couple of hundred dollars as a penalty. HOWEVER, if you owe $1400 to AT&T they can blacklist your new replacement phone if you default on your bill.
What does Asuncion do with returned phones?
Asuncion covers loss, theft, accidental damage, and malfunction the big ones most people file claims for. Once your insurance claim is approved, you'll be told if Asuncion is electing to repair or replace the device, if it's the latter, they'll ship it out to you overnight. It may be new, or it may be refurbished.
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