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How do I upload documents to Asurion?
1 Print, fill out and sign the Sworn Affidavit & Proof of Loss Statement. 2 Photo copy your valid photo ID and handwrite your Claim ID number on the paper. 3 Fax both documents to 1-866-306-2268. Visit us online at phoneclaim.com/metro or call Asurion at 1-866-862-3397 for questions regarding the claims process.
How do I use the Asurion Protection Plan?
Save your receipt. Tell us about your product. Start a claim. Take action if a failure happens. Track an open claim. Get next steps for your claim. Manage your protection. View products, coverage, & claims.
How does Asurion Protection Plan Work?
A typical protection plan covers repair of a product or the replacement of a product with a new or refurbished product of like kind and quality or we may issue you a gift card or check for the purchase price paid of failed product, including taxes (if applicable), as indicated on your sales receipt.
How do I make a claim on asurion?
To file a claim, click here and select your carrier. Be sure to have the make and model of your device available, and have a method of payment for your deductible on hand. After you submit your claim, you should receive an email with tracking and shipping information.
How do I use Amazon canopy protection plan?
Simply add a Canopy Protection Plan to your shopping cart. You'll receive an email confirming your purchase which contains your terms and conditions. Save a copy for your records. Note: To allow for delivery time of the product, your plan will be automatically extended two weeks.
Why do I have to fill out an affidavit for Asurion?
An affidavit is a form that allows you to provide additional information required to process your claim. Affidavits are sometimes used to prevent possible fraudulent activity on your account and ensure that only authorized users on the account are able to file a claim.
What happens if I don't return my damaged phone to Asurion?
Simple. Be honest and return the damaged phone to Asurion, or they will charge you a couple hundred dollars as a penalty. HOWEVER, if you owe $1400 to AT&T they can blacklist your new replacement phone if you default on your bill.
What does asurion do with returned phones?
Asurion covers loss, theft, accidental damage, and malfunctionthe big ones most people file claims for. Once your insurance claim is approved, you'll be told if Asurion is electing to repair or replace the device, if it's the latter, they'll ship it out to you overnight. It may be new, or it may be refurbished.
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