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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
I have been using this site for 10 minutes, I really cannot give a good assessment. I do believe that a users manual should be more accessible from the home page so you can review the user guide while using the form filler.
2016-03-01
PDFfiller has been an excellent tool for both personal and professional uses. I especially like that I can send documents and get a confirmation receipt once the recipient downloads it.
2017-06-28
I'm still on the learning curve. Would like to have a way to erase large sections of a page, not just strips of it. If there is such a way, I haven't yet discovered that.
2017-09-29
I received some paperwork that needed to be signed and sent back to sender in a timely manner. PDFfiller was the only way I could do this. I had no access to a printer or fax machine. I'm trying to learn all of the use of the PDFfiller. I am currently trying to learn how to download some of my saved papers and sign them, then send them out. I forgot how I did it yesterday.
2017-11-08
Great tool for conversions
Converting PDFs to spread sheets can be time consuming. This software is very functional, and eliminates the hassle.
I like being able to convert my PDFs into the proper documents for further use. Most PDFs in their original form are totally unusable. I use this function to convert the document into a spread sheet. Great time saver.
Nothing so far. Seems to be easy to use and very convenient.
2019-07-24
Despite having some difficulties with…
Despite having some difficulties with the payment of the subscription, the service was fast and effective. I have to verify with my bank the reason for the unsuccessful transaction.
2022-07-06
I have tried various programs to change…
I have tried various programs to change PDF's, and I find this one the easiest to use. It is much more intuitive than some of the others.
2021-10-20
Outstanding online rep answered my questions.
I reached out to one of your online chat support reps and was giving all the information needed to help me with my court brief that I'm writing. Dee sent me sample screen shots that helped me tremendously in a few areas. You got a good employee there. You should give the guy a raise.
2021-08-30
This is my first time using pdfFiller
This is my first time using pdfFiller. It is an amazing software and make it much easier to anyone to complete required forms.
2021-04-11
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do you ensure first call resolution?
Ensure Quick Response Time. 60% of customers believe that one minute on hold is too long to wait to speak to customer service. Consider Live Chat. Offer Seamless Bot to Human Support. Focus on Customer Satisfaction. Keep tabs on FCR Success. Offer Multi Channel Fluidity.
How do I improve my first call resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
How can I improve my call flow?
Minimum On-Hold Times during Calls. Nobody likes being put on hold during calls. Efficient Call Flow Management. Call centers get a lot of calls. Happy Calling Agents. Proper CEM integration. Listening to the Customers.
What is first contact resolution?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
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