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Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
How do you write a good text message?
Write Clearly. Just Be Yourself. Be Direct. Double Check. Follow Up If You Don't Hear Back. Be Careful With Speech to Text. Autocorrect Errors. Write Out Words, Not Emojis.
Can I text my customers?
One is they want to text message their customers, and then we set them up properly. And then yes, you can definitely text message your customers if you get their permission, and they go through an opt-in process. The second type of people is people that have an existing database but maybe not an SMS provider.
Can a business text a customer?
Under the CPA, businesses may not send messages to consumers without their consent. Even if an individual provides their phone number or has a long-standing relationship with the business, the company cannot text the individual if they have not granted written consent.
How do you send a text message to customers?
Method 1: Click the New Message button in the TextMate web app. Write your message, configure your sender settings and select your recipients. Method 2: You can send mass texts using TextMate's email to SMS feature. Method 3: Send bulk SMS directly from your Contact Lists tab.
Do you need permission to text someone?
United States: The Telephone Consumer Protection Act According to the Telephone Consumer Protection Act (CPA), which has been the FCC's leading regulation in electronic communications since 1991, businesses and organizations must obtain written consent from individuals before sending them any text messages.
Is SMS marketing legal?
There are two primary laws by which the FCC regulates text and email marketing spam. They are commonly known as the CPA and CAN-SPAM. While these laws weren't necessarily written with SMS marketing in mind, text messaging has been included under the same regulations as telemarketing and auto dialers.
How do you text someone professionally?
Text only when there is an established business relationship. Pay attention to timing. Know when to make a call. Keep it brief. Don't text confidential news. Remain professional. Text clear, specific information. Reply promptly.
How do you send a professional text message?
Keep Them Short. Text messaging is effective, but only if it's brief. Offer Another Level of Service. Focus on Building a Relationship First. Be Personal. Limit Frequency and Ensure Quality Content. Don't Reply With One Word. Provide Relevant Content. Set Boundaries.
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