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I did not like the way my card was charged the $120 initial annual fee. I only wanted to pay by month. That was misleading and I did not appreciate it. If your going to offer the monthly plan, offer it, make the wording more clear. don't try and trick people into the yearly plan and make them go through customer service to get the refund. The reason I give four stars is because (1) the customer service rep was so helpful in getting me my refund back and (2) you have an awesome product. It is really working well for me.

Perfect Software for Small Business I use this software for my home inspection business to create required insurance reports and include images. It allows me to upload the required insurance form, edit it and add images for the required mitigation and four-point inspection reports. I love that I am able to save my reports, reuse them by editing as needed and organize them in the straightforward filing system. Excellent value for all of the features offered. Easy to use and manage organization. Love the FAX feature, signature, editing and capacity to upload images. Flash feature for uploading images. Settings have to be set and sometimes reset themselves. I use this feature everytime and sometimes the software freezes.