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Sue in Court A warranty is a contract. When your warranty company refuses to honor the terms of a warranty, you may have a claim for breach of contract. The amount allowed in small claims varies from state to state, but for most products, you can sue in small claims court.
Contact the Manufacturer Report the problem directly to the manufacturer if the retailer refuses to honor your warranty. The Federal Trade Commission recommends doing so via certified letter with a return receipt requested. In your letter describe the nature of the problem with your product.
Contact the Manufacturer Report the problem directly to the manufacturer if the retailer refuses to honor your warranty. The Federal Trade Commission recommends doing so via certified letter with a return receipt requested. In your letter describe the nature of the problem with your product.
If a retailer goes out of business, the consumer may be able to rely on the manufacturer's warranty. Many extended warranties and service plans are provided and administered by third parties and are typically not affected by a retailer or manufacturer closing its doors.
Per federal law modifying or having repairs done at a place other than the dealer/manufacturer (including DIY) should not void the warranty. It is supposed to be on the dealer to prove any modifications or non-dealer work caused the problem.
I'm with Gary on this one — a duration of 4-6 weeks should be the maximum a repair should reasonably take, and if it's longer than that, a replacement set should be being offered to you!
If you're not familiar with the company, ask your local or state consumer protection office or Better Business Bureau if they have any complaints against the company. A warranty is only as good as the company that stands behind it. Save your receipt and file it with the warranty.
Step 1: Verify your home warranty documents. Step 2: Make contract with your home warranty company. Step 3: Get the problem re-estimated by a third party. Step 4: Pursue the warranty company's appeal process. Step 5: Approach Better Business Bureau (BBB.) Step 6: Call your State attorney general's office.
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