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Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
Address and Phone Number of Point of Contact Provide the complete address and the phone number. If you checked Do Not Know to contact person, enter the address of the hotel, shopping mall, or store that you entered the Organizational Contact question.
For instance, the 'US Point of Contact Information' may be a hotel which may have not booked yet or is currently unknown. Thus, applicants can improvise by entering '00000' or 'UNKNOWN' for such fields. Most of the non-critical fields can be edited after an ESTA application has been submitted or approved.
A point of contact (POC) or single point of contact (SPOC) is a person or a department serving as the coordinator or focal point of information concerning an activity or program. A POC is used in many cases where information is time-sensitive and accuracy is important.
The short answer: no you don't. Many people travel to and from the USA on business and find it inconvenient to frequently change the details on the ESTA, such as dates of travel, flight details and point of entry. Including travel information on your ESTA is optional, and it is possible to leave it blank.
There is no need whatsoever to update your ESTA each time you go to the USA within the two-year period it lasts for. It even says this on the application form. The address of your new accommodation will be collected in the Advance Passenger Information everyone has to supply to the airline before travel to the USA.
Yes. Specific travel plans are not mandatory at the time of application, but you will need a U.S. point of contact. Although specific travel plans are not required, the address where you will be staying in the United States is recommended to complete the application.
Your U.S. Point of Contact can be any individual in the U.S. who knows you and can verify, if necessary, your identity. If you do not personally know anyone in the U.S., you may enter the name of the store, company, or organization you plan to visit during your trip.
The ESTA form is submitted online. You must have your valid passport and a Visa, MasterCard, Discover, or American Express credit card on hand. Visa and MasterCard debit cards are also accepted. You must also provide an email address.
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