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Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
You can contact the Independent Study Program's Customer Support Center at (301) 447-1200 or independent.study@fema.dhs.gov. One of our Customer Support Representatives will look up your student record, verify your course completion and issue you a certificate via email.
You can request copies of certificates or a student transcript by calling the EMI Independent Study office at 301-447-1200. If you would like an Official Transcript please access the IS Transcript Request form at http://training.fema.gov/EMIWeb/downloads/tranrqst1.pdf.
You can request copies of certificates or a student transcript by calling the EMI Independent Study office at 301-447-1200. If you would like an Official Transcript please access the IS Transcript Request form at http://training.fema.gov/EMIWeb/downloads/tranrqst1.pdf.
If you need certificates or registration support or transcript information please visit the training provider's site. You can find various training provider's contact information on the Training Providers page. CDP certificates may be obtained by logging on the CDP Student Portal using your FEMA SID and password.
Answer: Independent Study Program course certificates never expire. If you want to refresh your skills, you may retake the exam. However, our system will not re-score the exam and the original date of completion will remain on your certificate of completion.
Thankfully, there is no cost involved with these FEMA courses, and you can retake each exam as many times as you want. You could take it ten times in one day if you needed to.
FEMA Student Identification (SID) number is a unique number generated and assigned to anyone who needs or is required to take training provided by a FEMA organization. Your FEMA SID uniquely identifies you throughout the FEMA organization and all of its agencies.
Once we approve your registration request, your account will be activated, and you will be able to login to the online PARS system. For Registered Users: To log in on this screen, enter your “username” and “password.” Use the Username you supplied when you registered and your current password.
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