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Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
When calling, identify yourself and explain calmly and politely that you've followed up multiple times by email about a late payment. If possible, try to secure payment over the phone by credit card or direct transfer. If that's not possible, get a firm commitment on the date and method of payment.
Are Prepared. Have all the relevant order information on hand. Ask to speak the person who placed the order. If dealing with a business it's crucial to talk to the person who placed the order and who has received the invoice. Be Polite and Friendly. Confirm Payment With Accounts.
Check the Client Received the Invoice. Send a Brief Email Requesting Payment. Speak to the Client By Phone. Consider Cutting off Future Work. Research Collection Agencies. Review Your Legal Options.
Ask for the payment simply and be straightforward. Tell them you have included the invoice as part of the email and how you want to be paid. The conclusion is polite and lets them know that you'd love to work more with them in the future.
First and foremost, ask politely. People get hung up on the idea of asking someone for money. “ Find a way for them to work it off. Barter for something they have that you want. Drop a subtle reminder. Decline certain activities. Offer payment plan options. Tell them you need the money urgently. Paint them into a corner.
Keep it professional. Your payment notice letter should be short and to the point. Make sure you mention if they have made the required payment to disregard this notice. State specifically what the consequences will be if they do not pay in full by the due date.
Rather, send your first follow-up email a week before the payment due date. Then, if you're facing a late payment, you'll need to continue sending follow-up emails until you receive your bill. Asking for late payment can be tough, but the key is to modulate your tone across these reminder emails.
If your client is late making a payment, follow up one week with a payment reminder email, then two weeks, then a month after the due date. Be clear in your payment request email to the client about just how late the invoice is, and don't forget to ask them to reach out to you if they have any questions or concerns.
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