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Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
Always let people know why you're writing. This is true for almost all emails. Give them the news, good or bad, as simply as possible. Develop trust by making yourself available to them.
1 Ask. Drop the checking in wind-up and ask for an update politely and directly. 2 Open with context. 3 Send a friendly reminder. 4 Offer something of value. 5 Reference a blog post they (or their company) published. 6 Drop a name. 7 Recommend an event you're attending in their area.
A polite way to request an update, or to request most anything at all, is to explain the reason for the request. Explaining the reason provides valuable information to the person of whom you are making the request. Let's give an example from a work setting, although the advice can be applied in any setting.
Can you tell me? Could you tell me? Can anyone tell me? / Could anyone tell me? Do you know? Do you have any idea? Do you happen to know? I wonder if you could tell me
Please advise/update us on the delivery status. - Okay with "us" and a period. Please provide an update on the delivery status/status of the delivery.
Say something new. Vagueness is the enemy of a great status update. Explain why the work matters. At the beginning of any project, we often underestimate how important it is to communicate purpose. Be honest about what's not going well. Include outside commitments. Stick to a cadence. Status updates as teams grow.
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