What is a friendly collection letter?
A friendly collection letter is a type of communication sent to a debtor to remind them about an outstanding payment in a courteous and non-confrontational manner. Unlike aggressive collection letters, a friendly collection letter focuses on maintaining a positive relationship with the debtor while encouraging them to pay their debt.
What are the types of friendly collection letters?
There are several types of friendly collection letters that can be used depending on the situation. These include:
Reminder letter: A simple and polite letter reminding the debtor about the overdue payment.
Thank you letter: A letter expressing gratitude to the debtor for their past payments and reminding them of the outstanding amount.
Payment plan letter: A letter proposing a payment plan option to the debtor, allowing them to pay the outstanding amount in installments.
Offer letter: A letter offering a discounted settlement amount to the debtor as an incentive to make the payment.
Final notice letter: A last attempt to remind the debtor before taking legal action or handing over the account to a collections agency.
How to complete a friendly collection letter
Completing a friendly collection letter is a straightforward process. Here are the steps to follow:
01
Start with a polite salutation, addressing the debtor by name if possible.
02
Clearly state the purpose of the letter and the outstanding amount owed.
03
Provide a brief explanation of the reason for the debt and any relevant details.
04
Offer a payment plan or discounted settlement if applicable.
05
Include any necessary contact information for the debtor to reach out and discuss the payment.
06
End the letter with a friendly closing and your contact information for any further inquiries.
07
Consider attaching any supporting documents, such as invoices or payment history, to provide clarity.
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