Friendly Collection Letter

What is a friendly collection letter?

A friendly collection letter is a type of communication sent to a debtor to remind them about an outstanding payment in a courteous and non-confrontational manner. Unlike aggressive collection letters, a friendly collection letter focuses on maintaining a positive relationship with the debtor while encouraging them to pay their debt.

What are the types of friendly collection letters?

There are several types of friendly collection letters that can be used depending on the situation. These include:

Reminder letter: A simple and polite letter reminding the debtor about the overdue payment.
Thank you letter: A letter expressing gratitude to the debtor for their past payments and reminding them of the outstanding amount.
Payment plan letter: A letter proposing a payment plan option to the debtor, allowing them to pay the outstanding amount in installments.
Offer letter: A letter offering a discounted settlement amount to the debtor as an incentive to make the payment.
Final notice letter: A last attempt to remind the debtor before taking legal action or handing over the account to a collections agency.

How to complete a friendly collection letter

Completing a friendly collection letter is a straightforward process. Here are the steps to follow:

01
Start with a polite salutation, addressing the debtor by name if possible.
02
Clearly state the purpose of the letter and the outstanding amount owed.
03
Provide a brief explanation of the reason for the debt and any relevant details.
04
Offer a payment plan or discounted settlement if applicable.
05
Include any necessary contact information for the debtor to reach out and discuss the payment.
06
End the letter with a friendly closing and your contact information for any further inquiries.
07
Consider attaching any supporting documents, such as invoices or payment history, to provide clarity.

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Questions & answers

What do you include in a debt collection letter? The amount the debtor owes you, including any interest (attach the original invoice as well). The initial date of payment and the new date of payment. Clear instructions on how to pay the debt (banking details, etc). An indication to make contact if payment has been made.
This first collection letter should include important points, such as: Days past due. Amount due. Note previous attempts to collect. Summary of account. Instructions- what would you like them to do next? Due date for payment- it is important to use an actually date, not “in the next 7 business days” as this can be vauge.
Best Practices for Writing a Collection Letter Keep it short and to the point. don't use complicated language. Include your contact information, including phone number, email address, and mailing address. Type the letter. don't handwrite it. Use company letterhead.
Remember to include the amount owing, due date, invoice/account number, a call to action, and a thank you. Everything you need to write effective collection letters that will help get your overdue accounts paid and retain the relationship with your customer!
Let's look at the essential best practices necessary for writing a collection letter. Keep it short and to the point. don't use complicated language. Include your contact information, including phone number, email address, and mailing address. Type the letter. don't handwrite it. Use company letterhead.
Dear [Client name], We're sending you this letter as a friendly reminder that your account in the amount of [amount due to you] is past due. Your invoice was due on [month, day and year their payment was originally due as stated in their invoice]. This payment is now [number of days since the due date] past due.